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dynamiczip:troubleshooting:issues:known_cch_zipproductmanager_issue [2017/03/01 20:01] connidynamiczip:troubleshooting:issues:known_cch_zipproductmanager_issue [2019/03/13 18:49] (current) conni
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 ====== CCH ZIPproduct Manager Known Issues ====== ====== CCH ZIPproduct Manager Known Issues ======
  
-Listed on this page are some possible issues that users may experience with the CCH ZIPproduct Manager. We have provided this information as a convenience from the [[http://tax.cchgroup.com/zipdata/|CCH website]]. For more information on this or support installing the ZIPproduct Manager please call CorpSystem Sales Tax Technical Support at 866-513-2677, option 4 or email [[mailto:support@salestax.com|support@salestax.com]]+Listed on this page are some possible issues that users may experience with the CCH ZIPproduct Manager. We have provided this information from the [[http://tax.cchgroup.com/zipdata/|CCH website]] as a convenience 
 + 
 +For more information or if you need support on the ZIPproduct Manager please contact CorpSystem Sales Tax Technical Support using one of the following options 
 + 
 +  * Chat https://support.cch.com/chat 
 +  * Web Ticket https://support.cch.com/ticket/ContactUs.aspx 
 +  * Phone at 1-800-739-9998 
 +   
 +**NOTE:** Although the following information refers to Windows Vista, 7 and 8, these issues have also happened in Windows 10.
  
    
-**Cannot write data to disk. There has been a sharing violation. The destination file may be in use” message. You might also encounter “Auto Update” message. To eliminate this, you need to do the following:** +**You might encounter "Cannot write data to disk. There has been a sharing violation. The destination file may be in use” message. You might also encounter “Auto Update” message. To eliminate this, you need to do the following:** 
  
 Vista user Vista user
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 The installer should run after this. The installer should run after this.
  
-It’s possible to encounter an ODBC driver error. To eliminate that, you need to click on the vfpodbc.msi link on [[http://tax.cchgroup.com/zipdata/|CCH website]] to install “Microsoft Visual FoxPro ODBC Driver”.  +It’s possible to encounter an ODBC driver error. To eliminate that, you need to click on the **vfpodbc.msi** link on the [[http://tax.cchgroup.com/zipdata/|CCH website]] to install “Microsoft Visual FoxPro ODBC Driver”.  
  
-Windows 7 & 8 users: We strongly suggest downloading and installing the vfpodbc.msi after installing the ZIPproduct manager to avoid any further issues+Windows 7 & 8 users: We strongly suggest downloading and installing the **vfpodbc.msi** after installing the ZIPproduct manager to avoid any further issues.
- +
-**NOTE:** These issues have also been experienced in Windows 10.+
  
 ---- ----
-[[http://tax.cchgroup.com/zipdata/|CCH website]] \\+
 [[dynamiczip:troubleshooting:issues:Known Issues]] \\ [[dynamiczip:troubleshooting:issues:Known Issues]] \\
 [[dynamiczip:troubleshooting:Troubleshooting]] [[dynamiczip:troubleshooting:Troubleshooting]]
dynamiczip/troubleshooting/issues/known_cch_zipproductmanager_issue.1488398495.txt.gz · Last modified: 2017/03/01 20:01 by conni

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