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--- dynamiczip:troubleshooting:issues:known_cch_zipproductmanager_issue [2017/03/01 19:16] – conni
+++ dynamiczip:troubleshooting:issues:known_cch_zipproductmanager_issue [2019/03/13 18:45] – conni
@@ Line 1: / Line 1: @@
 ====== CCH ZIPproduct Manager Known Issues ======
-Listed on this page are some possible issues that users may experience with the CCH ZIPproduct Manager. We have provided this information as a convenience from the [[http://tax.cchgroup.com/zipdata/|CCH website]]. For more information on this or support installing the ZIPproduct Manager please call CorpSystem Sales Tax Technical Support at 866-513-2677, option 4.
+Listed on this page are some possible issues that users may experience with the CCH ZIPproduct Manager. We have provided this information from the [[http://tax.cchgroup.com/zipdata/|CCH website]] as a convenience. For more information or if you need support on the ZIPproduct Manager please contact CorpSystem Sales Tax Technical Support using one of the following options
+  * Chat https://support.cch.com/chat
+  * Web Ticket https://support.cch.com/ticket/ContactUs.aspx
+  * Phone at 1-800-739-9998
+**NOTE:** Although the following information refers to Windows Vista, 7 and 8, these issues have also happened in Windows 10.
-**Cannot write data to disk. There has been a sharing violation. The destination file may be in use” message. You might also encounter “Auto Update” message. To eliminate this, you need to do the following:**
+**You might encounter "Cannot write data to disk. There has been a sharing violation. The destination file may be in use” message. You might also encounter “Auto Update” message. To eliminate this, you need to do the following:**
 Vista user
@@ Line 34: / Line 40: @@
 The installer should run after this.
-It’s possible to encounter an ODBC driver error. To eliminate that, you need to click on the vfpodbc.msi link on [[http://tax.cchgroup.com/zipdata/|CCH website]] to install “Microsoft Visual FoxPro ODBC Driver”.
+It’s possible to encounter an ODBC driver error. To eliminate that, you need to click on the **vfpodbc.msi** link on the [[http://tax.cchgroup.com/zipdata/|CCH website]] to install “Microsoft Visual FoxPro ODBC Driver”.
-Windows 7 & 8 users: We strongly suggest downloading and installing the vfpodbc.msi after installing the ZIPproduct manager to avoid any further issues.
+Windows 7 & 8 users: We strongly suggest downloading and installing the **vfpodbc.msi** after installing the ZIPproduct manager to avoid any further issues.
-**NOTE:** These issues have also been experienced in Windows 10.
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-[[http://tax.cchgroup.com/zipdata/|CCH website]] \\
 [[dynamiczip:troubleshooting:issues:Known Issues]] \\
 [[dynamiczip:troubleshooting:Troubleshooting]]